I am very let down by the service. It used to be a premium store, but my last two orders have not met that standard. For the first order, I received a new sofa with a manufacturing defect, and they ran out of fabric for a replacement. I was advised to take the cushions into central London for color matching, leading to a 12-week wait for a new one. The second order for a rug had an estimated delivery of 1-2 weeks, but the day before it was due, I was informed of a 3-4 month delay. Mistakes happen, but their customer service leaves much to be desired.
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Heal's - The home of modern designer and contemporary furniture, lighting and home accessories since 1810. Heals.co.uk stock a wide range of furniture, lighting, home accessories, gifts and much more. Simple and secure online shopping with excellent customer service, fast delivery throughout the UK and no quibble returns. Heal's - 200 years of design and inspirationSee more