Poor customer service. I ordered lights back in November and repeatedly chased up to find out the lights will arrive in March now. 4+ monthsShameful. Their internal departments haven't got a clue.They basically continued to sell us lights that they knew they didn't have in stock in their warehouse and knew they didn't have an accurate date for a shipment because they get them from abroad and have had bad experiences with their supplier. They still didn't update their website to indicate it will be a longer delivery time. It said 1-2 weeks. This is false advertising and misleading customers. They just wanted to sell as many as they could and I know they have over 104 lights in their backlog. So I'm not alone in waiting.I received an email in January to sayYour request (#1074674) text from your email on 10 January 2025:"they have confirmed that they do not have enough stock to fulfil your order. We should be receiving stock from them by the end of JanuaryThey did not receive that stock..I got an update to say likely end of March, which I can't trust because I had a few misleading emails.I can't say I would ever use Heals again. Please avoid buying from them.
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Heal's - The home of modern designer and contemporary furniture, lighting and home accessories since 1810. Heals.co.uk stock a wide range of furniture, lighting, home accessories, gifts and much more. Simple and secure online shopping with excellent customer service, fast delivery throughout the UK and no quibble returns. Heal's - 200 years of design and inspirationSee more
