We ordered a Verona Wide AV Unit in Walnut on 1st December, having previously had the smaller one, which we loved. When it finally arrived, there was a small scratch on the top and some damage on one of the slats. Heals were initially very helpful and organised a replacement to be sent out, which I was grateful for. We waited some weeks for the replacement, and I am shocked at the condition. I don't know how it passed quality control. Especially considering it was already a replacement for a damaged one, you would have thought they would have inspected it closely. They are now ignoring my emails for a replacement or refund, and I'm genuinely shocked that they are treating their customers so poorly. Particularly when it is such an expensive piece of furniture. I will not be shopping with Heals in future and would advise others to be wary as I am now £2,000+ out of pocket with a unit I cannot use. Extremely upset.
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Heal's - The home of modern designer and contemporary furniture, lighting and home accessories since 1810. Heals.co.uk stock a wide range of furniture, lighting, home accessories, gifts and much more. Simple and secure online shopping with excellent customer service, fast delivery throughout the UK and no quibble returns. Heal's - 200 years of design and inspirationSee more
