This has got to be the most backwards system in 2026. It is SOOOO difficult to navigate or understand what is being asked of you. When asked to submit more details about a claim, after doing so, I'm told it isn't adequate. Do they give any additional feedback? Nope. Try calling - no help there either. I have never in my life been as frustrated navigating and using a system as I am with this pile of garbage.
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