I have dealt with this company several times over the past 2 years since they are the carriers for my Flexible Spending account through my employer. I have had nothing but problems submitting claims for reimbursement. I submitted several documents that were approved at one time then turned around and denied at other times. Each time I was given different reasons for the denial and different instructions depending on who I spoke too. This company is inconsistent in their business practices and the training of their employees.
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