The customer help function has never resulted in resolution of any questions or issues for me. It prompts you through AI assistant which has not once been useful or relevant, then goes to live agent whom unfortunately are either not trained nor given the tools to provide any resolution.
Health Equity is also completely uninterested in fraudulent charges. I had a fraudulent provider bill to the account (but no co-pay for me) so I did not pick up right away. I notified them as soon as I saw it and they told me "you don't have an out of pocket cost so why are you worried about it". You can thank Health Equity in part for our high health costs.
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