The quality of service has significantly declined, particularly regarding sample collection procedures. On 12 January, there was no sample collector assigned despite having a confirmed appointment, leading to a forced reschedule to 13 January. On 13 January, although a collector reached out to confirm the location, I was incorrectly noted as “customer did not pick up the call,” resulting in the cancellation of the assignment. This indicates a serious failure in process integrity and professionalism. Such behavior is unacceptable for a healthcare service provider and requires immediate corrective measures.
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Healthians is one of the most trusted players in diagnostics today, with a network of fully automated labs across 250+ cities in India, that are hardcoded with innovative technology, advanced robotics, and intelligent digital solutions.
With an extensive team of highly qualified lab technicians and pathologists, our single-minded purpose is to follow the strictest of quality measures to maintain accuracy for each test we perform.See more