I've been trying for months to access the credit in my account for a withdrawal. Despite updating my information, my card details haven't been changed in the system. I've reached out to customer support several times via email but have received no reply. The helpline always goes to voicemail, directing callers to call back during business hours, which is when I've been calling. It's very disappointing to face such poor communication, especially regarding access to my funds. I would appreciate swift action to resolve this issue and enhance customer service.
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