Awful cancelled my direct debit for no reason. Sent me a letter I arranged for the direct debit to be reset. Again didn’t take the direct debit and cancelled my policy without any notification. I phoned realising no payments had been taken. Was told they “might” let me reinstate the policy but would let me know! 2 weeks later I have to phone again, as not heard from them. Was told if I paid £95 for arrears I could reinstate policy. Paid but asked for a complaint to be raised. 2 weeks later not heard anything except an acknowledgment saying they will contact me in 3 working days! (10 working days ago!). Also never sent a renewal so renewed a policy without any notification of cost etc. Had to phone again today, was told renewal documents were sent 2 weeks prior to the renewal (although technically I’d not paid the arrears at this point) so don’t think they bothered. Still trying to work out what happened regarding my complaint. 4/5 phone calls later and still none the wiser!!!Also don’t believe the response from the company they did NOT request any further information from me!! Another lie!
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Healthy Pets Insurance was founded in 1996 by Mark Effenberg, as Chief Executive of a pet-loving business insuring the UK's cats and dogs. Today, Healthy Pets, which was founded before Google, is an established participant in the £1 billion-plus UK pet insurance market. Based in Petersfield, Hampshire
Decades on, the fact that we are a leader in online insurance and know how pet owners think gives Healthy Pets Insurance, as of 2017 part of The Ardonagh Group of companies, a distinct advantage. We talk cats and dogs, and we truly understand that pets really are members of the family.
Being internet-based with a team of understanding pet specialists available over the phone, means we can offer high-quality cover at more than competitive prices.
Because we are efficient, agile and specialist, and we know pets and their needs from our own experience, Healthy Pets has one of the highest renewal rates in the pet insurance industry because, in our view, whether it's the opening contact or dealing with a complex claim, we know how important it is not just to hear our customers, but to listen to every woof and meow.
Mark has always been a dog owner, and it was his experiences as a "pet parent" back in the mid-1990s that caused him to establish Healthy Pets Insurance - for the simple reason that he could not find an insurer at the time who truly understood the bond between a dog and its owner, and, speaking to friends, he found it was much the case with cats too.See more
