Very unethical company. Insured my cat as a kitten with them for 90% reimbursement and $100 deductible. She just turned 10. Almost immediately after putting in my first “big” claim for an Echocardiogram, I got an email stating that my premium would double and go to $114 a month at my renewal. After paying that high premium for a year, I got a letter saying they were reducing my coverage to 70% reimbursement and increasing my deductible to $500. So basically I paid my premium for 10 years to cover things as my pet gets older. Now after turning 10 and being diagnosed with a heart murmur when I need the coverage the most, they reduce my coverage. And now I can’t switch companies because her heart murmur will be a pre-exhausting condition.
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