We want to express our outrage with the Grooming services provided by the Mission Bay Health Spot. We chose Healthy Spot because even though they are more expensive than other groomers, they say they pride themselves in working in a partnership, and that they have grooming assistants to help with animals that have anxiety or stress. We were told these assistants (as well as their website says this) so that dogs that are stressed can get a break when they are upset. The truth of the matter is they leave your screaming dog in cages for hours! We had an appointment and when we came back for her over an hour later we could hear her from outside before we even got into the store. She was screaming and crying. We learned they had not even started her yet and had left her unattended this whole time in a cage. Obviously we immediately took her home. We are scared that this has happened on more than one occasion since the grooming for our 8lb maltipoo would take up to 4 hours. To communicate that you offer a groomer and a grooming assistant, and to charge for that and not have it but instead have a stressed out animal is abusive and irresponsible. She was so upset she wouldn't leave our side after we came home. They should be ashamed. We have reached out to their management and will update this review with their responses.Response from regional management (pretty generic and not really anything in offering assistance).“I'm so sorry to hear about your most recent experience at Mission Bay. We absolutely strive to be better! Thank you very much for bringing this to my attention so that I may look into it further. Please feel free to contact me if you have additional questions or concerns. “
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