Review Time
I had a subscription for my dog food and topper for over two years and never had any issue whatsoever. They even gave me points for discounts now and then. At the end, when I lost my boy, they were incredibly kind. If I ever have the strength to get another dog, I wouldn’t hesitate to use them again.
Fraudulent subscription offer!!They offer a discount on the subscription but if your pet doesn't like it, they force you to at least make another purchase. This makes no sense. A 2-order mininmum was not stated at all during the initial subscription process. This is border fraudulent.
I bought dog food on Healthy Spot website. They delivered the wrong product. The stores don’t take responsibility for the mistake and I was left with an email to request a replacement. 5 days, no response. If you can’t follow up and correct your mistakes, you shouldn’t be in business.
We want to express our outrage with the Grooming services provided by the Mission Bay Health Spot. We chose Healthy Spot because even though they are more expensive than other groomers, they say they pride themselves in working in a partnership, and that they have grooming assistants to help with animals that have anxiety or stress. We were told these assistants (as well as their website says this) so that dogs that are stressed can get a break when they are upset. The truth of the matter is they leave your screaming dog in cages for hours! We had an appointment and when we came back for her over an hour later we could hear her from outside before we even got into the store. She was screaming and crying. We learned they had not even started her yet and had left her unattended this whole time in a cage. Obviously we immediately took her home. We are scared that this has happened on more than one occasion since the grooming for our 8lb maltipoo would take up to 4 hours. To communicate that you offer a groomer and a grooming assistant, and to charge for that and not have it but instead have a stressed out animal is abusive and irresponsible. She was so upset she wouldn't leave our side after we came home. They should be ashamed. We have reached out to their management and will update this review with their responses.Response from regional management (pretty generic and not really anything in offering assistance).“I'm so sorry to hear about your most recent experience at Mission Bay. We absolutely strive to be better! Thank you very much for bringing this to my attention so that I may look into it further. Please feel free to contact me if you have additional questions or concerns. “
I’ve been to many Heathy Spot locations around the city and my partner and I agree that everyone whose interacted with us has been so genuine and pleasant. Seriously, they’re all so helpful and nice and informative. Great selection of quality pet food. Some of those brands may be a little on the pricey side but my dog and my cat are both super healthy and spry and 15 years old, so I do think the quality can make a difference in their health. Love all the LA locations I have visited.
A great shop for pet food, treats, and accessories! Whenever we walk by my dog always pulls in that direction because he knows how great it is. They always give him treats when we go. Their food and treats are higher end and on the pricier side, but good quality. They have a fridge/freezer section that has lots of fresh and raw options. There are occasional sales on certain brands. The staff is very knowledgeable and helped us to find a food that our dog loves! There are also grooming services available on location.
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