Review Time
I won first place in a tournament. The prize was 67 dollars and they gave me $106. Then told me I couldn't cash out due to multiple free promotions. Here's the thing, they have denied my attempts to use promos by saying "sorry" once I enter the code. Sometimes they grant it. It seems to me that since they can deny or approve a promo request then that takes away any right they have for complaint. Forget the fact that I haven't seen any warnings on any online casino warning anyone that even if they're approved a promo request that they will not allow you to withdraw winnings even if you win in their tournaments or if you play through their outrageous playthrough requirements. I'm contacting the gaming commission and looking into what needs done to force online casinos to take accountability.
I would give zero stars if it were an option. The casino requires a min of $30 deposit before cashing out on a "free" bonus. Also they rejected every document as well as every photo I submitted for proof of identification. Customer service advised me to get help by emailing the customer service's email account. Also when I requested the deletion of my account they claimed it wasn't allowed. SCAMMERS. they denied my every attempt to withdrawal my winnings yet required me to make a non refundable $30 verification deposit. It does NOT make sense. Why would I deposit money when already I've been denied identity validation.
These guys are a legitimate scam! I won a free tournament and they removed it from my account without paying! Even their terms and conditions didn't support this! Trevor is a support employee who did it and I'm reporting this to their local and international authorities!! Do not use them ever!Heaps I'm reporting you to the CURCAO Gambling Board, the one place that it could really hurt them.
Scammers! Still trying my cash out of 100.00 via Bitcoin! No replies to my emails and they keep putting my withdrawal back in my casino account! Update...I received a reply. Usa can only withdraw using Bitcoin. They insist you have to have a wallet starting with a 1 or 3! All 5 of my btc wallets start with a B! Another way for them to screw you!
I just went through so much bs with these people. The deposited with a no deposit bonus. They gave me free spins with it and let me win 100 because who wins that much on 40 small spins. You never do. So before the spins it was 154. Then when they made spin it went to 260 or around that. The playthrough on everything was then over well over 3,000. I don’t do playthrough and told them that they were wrong by putting the playthrough on the whole amount. I went back and forth with their horrible customer service. It’s always email this person or that and wait 3 days. WHAT???? So then they were going to fix it but didn’t and just gave me my aud amount. I won a little and decided to cash out. Now for some reasons I can’t cash out and customer service knows nothing. At all. This site is designed to steal your money. Sorry site. Stay away. They don’t retain customer they steal new customers money then move on to the next. You’ll are sorry and your site is too. They just stole my money point blank will steal yours too. Keep your money. Play anywhere else. ANYWHERE. What’s wrong with these people. Should be locked up casino shut down. Figures it’s from Australia Thanks for nothing
I signed up with thid website with the 100 free spins of dragon gems, Withough realisation, I had a playthrough bonus of 1,300 dollors, I actually managed to get all the way through the play through, and still had 400 dollors. After the playthrough was completed, it automatically took 280 dollors back as a playthrough bonus.... I but I only had 90 dollors in there..... i mistakingly depostied the 30 dollors in hope of taking out the 90... I then had to message them, they wanted my id, and bank account details to deposit, I did so, regretfully.... I asked them how long it would take they told be between 3-5 buisnezs days, which i asked them it seemed a long time to wait they assured me it would be okay and to be patient... today I went to go and log into my account, and I am completely locked out of the website.. absolute scam
I don’t know why I didn’t read the reviews for this online casino before I spent any money on here. I deposited so many times with no winnings. I was given $10 dollars free bonus with max cash out of $100. I actually won and submitted my withdraw and it’s been almost a week and nothing. At first when I asked they told me I would be paid in 3 business days. And when i ask where is my withdrawal again now they say to be patient
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