My husband ordered a set of hearing aids from Hear.com. The ordering process started out fine, they answered quickly and took our almost $1,200 with no problem. We had a 45-day trial period, and right after that ended, the hearing aids stopped charging.I tried calling customer service over and over, but no one ever answered. I finally had to use the live chat and only got a response after I said I would dispute my credit card charge and leave a bad review. They agreed to replace the hearing aids. We just got the replacements today. We can’t get them set up on the app. The screen is blank when I hit continue to start the initial set up. I have deleted the app multiple time times and reinstalled and I have tried everything in my power to set them up. VERY FRUSTRATING to say the least! We’ve called multiple times, waited on hold for 20+ minutes, the call disconnects and then get a text giving you instructions on how to connect or live chat. Did the live chat again, no one ever joins. This company has TERRIBLE customer service. Once they get your money, it’s impossible to get any help.**I would like to add a positive review for the actual hearing aids. My husband was satisfied with the hearing aids before they started acting up and wouldn’t charge or couldn’t get them to connect to where he could adjust them on his phone. The new pair that we received today, I don’t have a review for them because WE CAN’T GET ANYONE TO ANSWER OUR CALLS OR RETURN OUR CALLS! Pitiful to take money from the elderly and expect them to know anything about technology and try to fix it themselves! SHAME ON YOU!!!! *In response to Hear.com response to my review-You wrote- “provide his full name or the email/phone number associated with the order?????” REALLY?!?!Where do I provide that information?? On your website, on a chat??I provided that information yesterday multiple times and tried to get in contact with someone for 3 hours from 2 different phones. I was calling from my phone and my husband was calling from his phone..And I also wrote a message to you yesterday, and have yet to be contacted this morning.
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Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.
At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.
We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.
We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.
Visit www.hear.com for more information.See more
