Review Time
Everything was taken care of over the phone. I was sent a package with the AIDS , equipment and a camera in there they can look at my ear. Everything was done over the phone, such a convenience. They gave me the hearing test, adjusted the hearing aids, and it took less than 45 minutes to complete. I had a follow up appointment they did some tweaking and that was it. Everything worked great. I put the equipment back in the box put the label on that they had sent and UPS picked it up. That’s how easy it was.
Very Pleased w/ the Product & the Personel
Every moment of the experience was handled efficiently with high standard of expertise and patience.
Allessandria Hanly was nothing short of wonderful. She was very knowledgeable and attentive to every detail. Every visit with her was a joy.
Everyone who I have interactive with had been very helpful and have listened to me if I have had an issue with my hearing aides. So far the hearing aides have performed great I enjoying wearing them everywhere I go. It is so nice to be able to go in a restaurant and be able to have a conversation with the people at the table without the noise around you being a distraction.
From the initial interaction to the final contact, I received respectful treatment. My choice to invest in hearing aids has been affirmed by the product's quality and the training provided at delivery. I was matched with a local audiologist and supplied with everything necessary for a telehealth appointment, including tools for a hearing test and online adjustments. I can now hear conversations more clearly than I have in years. I fully endorse this product.
The overall process was great. 1) Phone call discussion of my hearing issue. 2) A kit with hearing aids and the required equipment to fit and tune the aids arrived. 3) Appointment with a service rep. was set up. 4) the service rep tuned the aids in the first hour's appointment and went over general use of the aids and phone app. 5) continued weekly appointments for about the first 30 days making sure everything was working well.The original staff member continued to check in to be sure my questions were being met.This overall experience was great.
I appreciate my hear.com hearing aids, they have never made that high pitch squeal in my ears that some brands do. They have a wide range of rubber tips to fit your ears properly. My audiologist did my hearing test on line with the kit that was sent to me. A tablet is included to conduct all appointments video chat. I had 5 appointments over the 45 day trial period with Todd to get my hearing aids turned in. Customer service is fast on the phone and is not sourced out, it's in English. The app that comes with the aids is easy to use and gives detailed control of the sound your hearing on your smart phone. Your replacement tips and wax filters are included in the price. A 3 year warranty is included.
My husband ordered a set of hearing aids from Hear.com. The ordering process started out fine, they answered quickly and took our almost $1,200 with no problem. We had a 45-day trial period, and right after that ended, the hearing aids stopped charging.I tried calling customer service over and over, but no one ever answered. I finally had to use the live chat and only got a response after I said I would dispute my credit card charge and leave a bad review. They agreed to replace the hearing aids. We just got the replacements today. We can’t get them set up on the app. The screen is blank when I hit continue to start the initial set up. I have deleted the app multiple time times and reinstalled and I have tried everything in my power to set them up. VERY FRUSTRATING to say the least! We’ve called multiple times, waited on hold for 20+ minutes, the call disconnects and then get a text giving you instructions on how to connect or live chat. Did the live chat again, no one ever joins. This company has TERRIBLE customer service. Once they get your money, it’s impossible to get any help.**I would like to add a positive review for the actual hearing aids. My husband was satisfied with the hearing aids before they started acting up and wouldn’t charge or couldn’t get them to connect to where he could adjust them on his phone. The new pair that we received today, I don’t have a review for them because WE CAN’T GET ANYONE TO ANSWER OUR CALLS OR RETURN OUR CALLS! Pitiful to take money from the elderly and expect them to know anything about technology and try to fix it themselves! SHAME ON YOU!!!! *In response to Hear.com response to my review-You wrote- “provide his full name or the email/phone number associated with the order?????” REALLY?!?!Where do I provide that information?? On your website, on a chat??I provided that information yesterday multiple times and tried to get in contact with someone for 3 hours from 2 different phones. I was calling from my phone and my husband was calling from his phone..And I also wrote a message to you yesterday, and have yet to be contacted this morning.
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Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.
At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.
We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.
We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.
Visit www.hear.com for more information.See more
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