If I could give zero stars I would. I renewed my subscription yesterday using a bank card, was told my previous annual subscription was cancelled and no automatic renewal would apply. Was horrified to see £59.99 direct debit come out of my account this morning.
Called the company, and was on the phone for around 45 minutes, with extremely bad quality line, and an agent who was very difficult to hear
The agent himself was polite and sympathetic but after 45 minutes I was told they could not refund me without me speaking to my bank - The onus was on me!
However, I was assured that I would get a call back from Hearst within an hour - 6 hours later I am still waiting
Thankfully Barclays were very efficient, cancelled future direct debits and refunded me the money.
I rarely write reviews but this terrible service and uncaring attitude , together with the lack of training prompted me to vent my concern . And I hope I can warn others by explaining my experience
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