hearthwarm.com

1.2
1.2 Based on 82 reviews

...

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Bijay Basnet
Its a total scam

Its a total scam. I bought a couple pairs of warm socks from it, and the scamming had started from the beginning. First they overcharged me but sent me the wrong invoice of correct prices. Then they sent me an email saying the package has left the US depot, it was updating every 3 days but not moving anywhere, it happened for a month and suddenly tracking stopped. The package was still in US after a month. After 30 days of purchase date, I emailed them to check on my parcel, they kept saying on the way only. Got frustrated and asked for refund as I could clearly see the parcel is not arriving anymore, they refused to refund saying it not our fault the logistics are delayed. I asked them how long you want me to wait before I raise the issue again with you for refund, the reply was they don't know, it could be any length of time. They kept saying the same thing again and again, its on the way, logistics got it wrong, its delayed.. its a piss take to read the same email reply again and again whatever the question you ask to them. Its a total scam. I don't know if there is any but wish these kind of scamming websites could shut down by customers effort. They are lucky the rating could not go below 1 other wise given 0.

1
Date of experience: Nov 21, 2025

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