hearthwarm.com

1.2
1.2 Based on 82 reviews

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Average Rating

1.2

/
5

82 Reviews

5 Star
1%
4 Star
2%
3 Star
2%
2 Star
1%
1 Star
93%

All Reviews

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Review Time

Sophie Adams
Disappointing Experience with Delayed Order

Like many others, I placed my order in October and received several emails with tracking information, but the dates were never accurate. Once the items were supposedly in the UK, communication halted. I contacted support and received a quick response stating they would resend my order, but since then, I've had no updates. As of December 22nd, I haven't received any replies to my emails, forcing me to open a case with my payment provider. I'm hopeful for a refund through their guarantee, as I see no chance of getting one from the seller. In the future, I will be more cautious before making purchases from links on social media.

1
Date of experience: Dec 22, 2025
Chet Wilson
Complete disappointment, avoid at all costs.

A total letdown, feels like a scam. The email reply to my delivery question was condescending. Please don't fall for this. I even threatened legal action, but still no resolution.

1
Date of experience: Dec 11, 2025
Jaden T.
Unacceptable experience with the service.

Completely disappointed with the service. After waiting for over a month, my parcel finally arrived. The quality was terrible—cheap socks with a low-quality toy attached. I want nothing to do with this anymore and will be requesting a full refund.

1
Date of experience: Dec 06, 2025
Vincent Carter
Finally arrived after a wait!

They finally showed up after almost two months. They fit a size 4-5 ladies in the UK. I must say, they resemble the picture quite well. After hearing someone mention that it looked windblown, my expectations were low. They’re decent, though I'm unsure how they’ll hold up after several washes; I suggest keeping them for occasional use. They could be a bit thicker since they’re not suitable for wearing out. Overall, I'm just glad they arrived.

3
Date of experience: Dec 06, 2025
Neil Powell
Disappointing experience

Very disappointing. This company is a complete letdown. After waiting over a month, my parcel finally arrived, containing cheap socks with a toy attached. I'm extremely dissatisfied and will be requesting a full refund.

1
Date of experience: Dec 06, 2025
Graham Ross
Very disappointing service

Extremely disappointing! I usually check reviews before ordering, but I skipped that this time. It started poorly when they charged more than my order total. To their credit, they fixed it after I reached out. Nearly two months later, there’s still no sign of my items or the refund I’ve requested multiple times. I received a tracking number indicating my parcel is stuck in transit in New York since mid-October. I've asked for a refund again but am not optimistic. It's frustrating because I thought these socks would make great gifts.

1
Date of experience: Dec 05, 2025
Ken Harris
Frustrating experience

Frustrating! This company feels like a scam. I'm still trying to recover my money. I've raised the issue with the payment service but don't have high hopes.

1
Date of experience: Dec 04, 2025
Marcus F.
Avoid this service

This is a scam. Avoid at all costs. I lost money, and despite my request for a refund, they just provide a faulty tracking link. I ordered a month ago with no resolution.

1
Date of experience: Dec 03, 2025
Jessica Howard
Regret not reading reviews first

I have the same issues as many others; I wish I had checked the reviews first! I ordered four pairs of socks on October 13 and inquired when nothing arrived by November 18. I was told my order would be resent, but nothing came. I’ve requested a refund daily since November 28, but they keep saying they're following up with the shipping company. Thankfully, I used a payment service and have opened a case for a refund.

1
Date of experience: Dec 03, 2025
Paris Cook
Warning: Scam

Warning: This company is a scam. I ordered socks months ago and never received anything. They shouldn’t be allowed to sell. They’re just taking people’s money. Avoid making a purchase!

1
Date of experience: Dec 02, 2025

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