Huge red flag, here. This company is beyond any doubt engaged on a hugely fraudulent enterprise. Learn from our experience. We ordered four pairs of cute novelty socks for Xmas gifts at a cost of £46.76 and paid on a debit card. Nearly four weeks later, there was no sign of the goods being delivered. Repeated emails to “Heartwarm” elicited only boilerplate assurances that the shipment was now with the carrier, that they would be telling the carrier to get moving, and simply to be patient and we would receive our delivery. We never did. The final straw for me was when I got an email from a carrier called “APG”, telling me they were going to deliver on 19 November. When nothing arrived, I contacted the carrier, quoting their consignment reference, who told me that they had not received the package from the supplier, so it was not on their system. I checked my bank account, and as luck would have it no money had as yet been paid to Hearthwarm. I instructed my bank not to pay any transaction from my account to that payee. They advised me to cancel my existing debit card, which I agreed to do, and issued a new card immediately. If you’ve ordered from this company, I urge you to do likewise. This is a huge purchase scam enterprise. Avoid it at all cost.
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