After my father’s passing we were sorting out the estate and found he had taken out a $40,000 reverse mortgage which had quickly become $70,000 with very high interest. We decided that we would make payments on it until the house sold.We live in Australia and tried for 2 days to call but no one answered the phone,email just as bad generic response someone will respond shortly (still never have 3 months later)Day 3 we got hold of a very rude woman who said she would get someone to call us back, you guesed it, never happened.Cut a long story short eventually we got to the right person after 8 days.Because we lived in Australia that said we could not make payments, after saying we would call the banking obsubmin they gave us some wrong information, then eventually the correct information which was very difficult as they wouldn’t use real me which you use for a passport but not with them apparently which would make too much sense I guess.A NZ based solicitor ended up doing it for us.
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