LOSS OF CONFIDENCE IN HEARTLAND -"How does a long term client get a response to a " SECURE MESSAGE" sent on your digital platform?I needed to withdraw $6,000 of my own money from a Direct Call account yesterday but ran into a problem. I sent a message about 10am asking for your advice/seeking a solution. I wanted this sorted yesterday, but it is now 11am the next day and I haven't been given the courtesy of even an interim reply.Given this is the second secure message I haven't had a response to in a reasonable period it says something about Heartland's more recent attitude to client relationships.It suggests to me you don't have anyone with a responsibility for checking secure messages on at least a daily basis, or, if you do, that person is letting Heartland and your clients down not doing their job.I still need $6,000 urgently, (and also wanted to open a further term deposit yesterday). I have a considerable money invested with Heartland, (to me anyway), but clearly this no longer carries any weight with you".
Claim your business profile now and gain access to all features and respond to customer reviews.
