We ordered and received two cozy plush microwavable toys - a sheep and a bear. They are both lovely in appearance, character and with their cuddly feel and are an ease of practicality and functionality as hotties with them being microwaveable. Unfortunately it turned out the bear had a faulty seam and started losing its contents. We are still, however, giving 5 stars as these things can of course happen but because what impressed us the most was the ease, painless nature and timely replacement bear arriving after we contacted the company about the problem, along with the attentive and warm communication during the replacement process as well as no postage costs incurred by us with the replacement. All sorted. We have to say very impressive customer service both pre and post sales. Thank you.
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Think Cosy - Think Heat Treats!
We're a small independent family run business here to provide you with all things snuggly. We do our very best to give you a personal service & are always here to help in any way we can.
