I had an excellent experience with Dan from Eon Heat and I want to share my appreciation through this 5-star review. I contacted them to amend my bill, which had been sent as an estimated usage bill. I had actually used less energy than what was reflected, so I asked Dan to update my meter reading and send a corrected bill. While he was assisting me, I also inquired about better tariff options. Dan responded with enthusiasm, saying it was an excellent question. He informed me about a tariff that offers lower service charges and slightly higher unit usage rates. This option is especially advantageous when you’re away on holiday or a business trip and not using your heating unit at all. Dan took the time to explain the two different packages in detail. After changing my tariff, he even secured me a month's worth of credit on my account. I was truly impressed! We need more people like him on the customer service team, as he helps customers understand how to save money on their bills. Thank you, Dan, for your fantastic support!
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