Review Time
We were mithered by E.On to put in a smart meter.The engineer turned up,fitted the meter and then asked to check our gas cooker.He decided that the pressure was too high and that he had to turn our gas off.He promptly did this, asked if we knew a Gas Engineer and left.No help,no advice and has left us with no gas on a Friday before the weekend.Thank you E.On
I have an excellent experience and I want to share with you. Two week ago, my home was no hot water supply and the boiler was not work. I call the e.on heat hot-line and booked an appointment to check it. They help me to arranged to come my place on the next day.Charles, the engineer of e.on heat, came to check the boiler. He was very fast and profession, without a second. He found the problem and helped to fix it. During the process, Charles used some tool and towel to protect area, made everything tide and cleaned up the area after completed. I am very happy for Charle's service, because he was care about us( after work cleaning). Thanks for Charles and now I have hot water to shower.🥰
I had an excellent experience with Dan from Eon Heat and I want to share my appreciation through this 5-star review. I contacted them to amend my bill, which had been sent as an estimated usage bill. I had actually used less energy than what was reflected, so I asked Dan to update my meter reading and send a corrected bill. While he was assisting me, I also inquired about better tariff options. Dan responded with enthusiasm, saying it was an excellent question. He informed me about a tariff that offers lower service charges and slightly higher unit usage rates. This option is especially advantageous when you’re away on holiday or a business trip and not using your heating unit at all. Dan took the time to explain the two different packages in detail. After changing my tariff, he even secured me a month's worth of credit on my account. I was truly impressed! We need more people like him on the customer service team, as he helps customers understand how to save money on their bills. Thank you, Dan, for your fantastic support!
Should be ZERO stars, maybe even -100. We have not had reliable hot water since last Christmas, and the situation has become unbearable. Despite calling the E.ON Heat emergency line multiple times, we have received little to no genuine support. Promises are made but nothing is ever resolved.We have now gone an entire month without hot water, which is completely unacceptable for any household. The lack of urgency, accountability, and basic customer care is shocking. Every interaction has left us more frustrated, as no one seems able or willing to provide a proper solution.This has been one of the worst service experiences we’ve ever had. E.ON Heat has proven itself unreliable, unhelpful, and indifferent to its customers’ wellbeing. If you are considering using them, I strongly advise you to avoid this company.
Extortionate prices, corporate GREED- while the CEO Leonhard Birnbaum makes over 6 million in salary with bonuses and the company earnt €4.531 billion last year, they continue to nickle and dime their customers. This is corporate greed is at the expense of their customers and their employees who barely scape by. I would avoid them if I had a choice.
Such a pleasure to read these review. I felt alone in the wilderness with this horrific company. Of course, I wouldn't have given them a star at all if I was able to give zero stars.Their long term contracts for District Heating Systems has left many people, including me, paying high bills (particularly for standing charges) for poor service. The admin staff seem to have been trained to be unpleasant and unhelpful and sometimes inaccurate to such a degree it is difficult not to think it is deliberate.
I recently submitted my readings in May and June, expecting the team to adjust my bills accordingly and no longer over estimate my bills. However, the bills came even more expensive than the previous estimated bills (while in fact I was only using only half of its estimated value). The customer service team is uncommunicable and refuses to adjust the bills properly.
I've been a customer for years...no option to change from them as my home is part of a district heating system.In that time, countless visits by engineers because the system failed, many times during the winter months. Engineers are a mixed bag ..some good..some blatantly lie to make you feel something is happening when as soon as they walk out of the door, there will be no further action taken to resolve your reported faults. Also 8 out of 10 times engineers don't even come out at the arranged time. You arrange it with their customer service dept...but somehow the engineer doesn't get booked in or engineer won't know about it. You waste your time waiting at home on agreed date! I've reported them to the ombudsman and got compensation...but a couple of visits later it's the same. Eon aren't serious about providing a reliable service so if you have the choice...DO NOT GO WITH THIS COMPANY! YOU'VE BEEN WARNED! 💯
The worst company with i deal with I bought house with communal heating Providing by eon heat From day 1 when we move in there wasn't hot water We book engineer he's fix that After 1 month happened again Guy coming after 5 days and fix it More than month after same guy come back and do the same (fix it)no hot water again!!!Now this time 4th visit guy told he can't fix it and he will put on his raport unit has to be changed (after week with out water hot)Tuesday i was call them asking what's going on So they top engineers has meeting and they planning what to do I call them every day and I hear same story apologise and this been accepted changed whole unit But for some reason they waiting for green lights from they lead engineerThis is rubbish they collected money every month for something with doesn't work Is shame I can't change provider but straight i change electric from eon next I don't want to deal with this people any more in my life and today is nearly 2 weeks without hot water Shame on you eon heat
I had a guy out to fix a leak- he made out that he was doing me a favour to fix it hat day and made such a fuss and now jus two weeks later there is whistling and clicking noises coming from the unit which it never made before. When an engineer come out you have to wait all day and cant go out incase they come- no approx arrival time. You have to go through so much on the phone to book an engineer, it's exhausting. Never had this with any other service provided previously- unfortunately I can't change :(
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