Our boiler broke, we have no heating or hot water. There’s a light dusting of snow outside so it’s very cold and we have a toddler to keep warm. My husband ordered a boiler from Heatable and booked installation for Tuesday. The boiler got delivered on a big lorry, they made it here fine from much further away. The engineer however decided he couldn’t drive to Buxton from Manchester because of the weather. Which is a load of rubbish because he could have taken the A road and there would be no problems. The roads are completely clear round here. Now when we ring customer service we get put in a queue and when you reach position 1 it just hangs up. Sometimes we get through and they say they are ‘checking the weather and trying to sort it’. What does that even mean? If you’re waiting for a sunny day you’ll be waiting a long time since it’s February. People need boilers in the winter, you should be able to manage driving on main roads in any weather or you wouldn’t be making much business. It’s just so so poor. The next day installation is a massive con. Sort it out
Claim your business profile now and gain access to all features and respond to customer reviews.
