Review Time
Our boiler broke, we have no heating or hot water. There’s a light dusting of snow outside so it’s very cold and we have a toddler to keep warm. My husband ordered a boiler from Heatable and booked installation for Tuesday. The boiler got delivered on a big lorry, they made it here fine from much further away. The engineer however decided he couldn’t drive to Buxton from Manchester because of the weather. Which is a load of rubbish because he could have taken the A road and there would be no problems. The roads are completely clear round here. Now when we ring customer service we get put in a queue and when you reach position 1 it just hangs up. Sometimes we get through and they say they are ‘checking the weather and trying to sort it’. What does that even mean? If you’re waiting for a sunny day you’ll be waiting a long time since it’s February. People need boilers in the winter, you should be able to manage driving on main roads in any weather or you wouldn’t be making much business. It’s just so so poor. The next day installation is a massive con. Sort it out
What a great idea to have the new boiler installed from Heatable, the engineer David Griffin has a 5 stars + from us. Very punctual, hardworking guy, explained all the situation perfectly, everything has been smooth and easy. Thank you so much for all the service provided from the initial quotation process to the installation day. I will recommend to friends and family.
British Gas let me down badly so I had to cancel. Looking around I found Heatable, a "Which Trusted Trader" with some fantastic reviews. Their website is both intuitive and easy to use. Having created a quote I was happy with, I decided to phone them.
On speaking to Rob, 18th December. I was immediately put at ease as it was obvious he knew his business.
I confirmed the quote and paid in advance, (a little disconcerting) with the promise that a new Vaillant EcoTech Plus Combi-Boiler would be relocated to my airing cupboard and would be installed on 22nd & 23rd December.
Some minor clarifications regarding the flue and controls were required and sending photographs as required by Heatable.
I needn't have worried, Glenn Betts, the installer phoned on the evening of 21st December (a Sunday) to introduce himself and to discuss the install. True to his word Glenn arrived on the 22nd at 7:30. Wolsey delivered the boiler and most of the plumbing parts duly arrived at 8:15am. Glenn Started work, when he left in the evening about 9:00pm, we had a working, relocated boiler, which drained condensate in to a bucket.
Glenn would carry out the rather complex routing of the condensate pipework and the removal of the old boiler and bricking of the old flue hole and internal plasterwork the following day. Which he did.
I had paid for a pro-flush of the radiators which Glenn said was unnecessary as the heating water was clean. He spoke to Heatable and they said they would refund me. Glenn left mid afternoon on December 23rd.
Fast-forward to the New Year and we'd been warm all Christmas. Priceless.
It became apparent that the maximum heating flow temperature was set higher than I would like at 70C and I didn't know how to change it. Also the controls supplied did not do all I'd expected them to. Speaking to Patrick at Heatable it was arranged that Joe, a Gas Safe engineer would visit 12th January and would deliver an "internet gateway" which allows the use of the Vaillant app. Joe duly arrived and sorted it all for me. Fantastic.
I recently had a new boiler installed at my home by the company, and I am thoroughly impressed with the entire experience. The process was seamless from the beginning, with prompt and helpful responses to all my initial queries. Every stage was clearly communicated, which eased my mind and made the whole installation straightforward and stress-free. A special mention goes to the Gas Engineer who handled the installation. He was fantastic; his professionalism and expertise were evident throughout. He completed the installation to a high standard and took the time to answer all my questions about the new system, ensuring that I understood how everything worked. His friendly and approachable manner made the experience even more positive. Overall, my experience with the company has been fantastic. Their customer service is exceptional, and the quality of their work speaks for itself. I would highly recommend them to anyone considering a new boiler installation. You can expect efficient service, knowledgeable staff, and outstanding results.
Outstanding service! I placed my order for the boiler late on Wednesday night, and it was delivered and installed by Friday afternoon. The installer was courteous and effective. This has been the best retail experience I've ever encountered. Great job by the team.
This company has been a delight to work with; they provided an incredible quote that was at least £1000 less than a nearby competitor. We opted for a 6-month interest-free loan, and I can't express my gratitude enough. Thank you to everyone at the service!
Working with Heatable is was a fantastic joirney from start to finish, cheapest out there, fantastic workmanship and product was and has been brilliant, strongly recommend
Booking was straightforward and swift. The knowledgeable technician provided valuable advice on improving the installation with minimal visible piping. Excellent work ethic and efficiency from the technician. Completed the job promptly and smoothly.
I had my boiler installed at the end of October and I couldn't be more satisfied with the service. The company was easy to reach, offered outstanding customer support, and collaborated with skilled contractors. Communication was clear and consistent throughout the process, and even when a small issue came up (beyond their control), they addressed it promptly and professionally. Overall, it was a smooth experience.
Claim your business profile now and gain access to all features and respond to customer reviews.
eurocell.co.uk
gelder.co.uk
ecospaints.net
pavingsuperstore.co.uk
weldersupply.com
greenhouseplastic.com
coolyoudirect.co.uk
cssurveying.com
www.mitropower.com
bhochimneysweep.com
