Both Heat Geek central and our installer were excellent - friendly, professional and supportive. Very good communication (including a bit of back and forth answering queries) that included all 3 parties meant everyone had all the information so everything was clear and there were no surprises. There were some tricky up front decisions to be made about siting of equipment but the right time and consideration was given to get it right. Responses from HG office were quick and our installer, Tincknells, couldn't have done more to prepare for and run the instal - the whole team were great. To have installed, from nothing, a complete central heating system and heat pump into a stone cottage in 5 days was incredible.We were very cautious about this big investment and wanted to ensure we did it correctly. From my research Heat Geek stood out as trustworthy experts with an excellent ethos and when combined with a top class Heat Geek approved heating engineer we got exactly what we'd hoped for. We've enjoyed the first winter with a very warm comfortable house; we're fully electric with solar and batteries and when combined with the new ASHP and an Octopus smart tariff our electricity bills have been slashed. Average COP of 5+ so very happy.
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Heat Geek is a UK-wide network of independent local heat pump installers, brought together under one shared technical standard.
We work with experienced heating engineers across the country and train them through our industry-recognised Heat Geek programme. This focuses on detailed system design, including proper room-by-room heat loss calculations, so heat pumps are sized and set up correctly from the start.
Rather than operating as a traditional national installer, we act as an aggregator for our network. Homeowners receive the service of a trusted local engineer, alongside the added reassurance of national oversight.
Every installation completed through Heat Geek is reviewed and monitored against our design and performance standards. We verify credentials, assess quality, and maintain ongoing technical support across the network.
When installed through Heat Geek, systems are backed by the Heat Geek Guarantee. We don’t simply install heat pumps, we stand behind how they perform.
From design consultation through to installation and aftercare, our aim is straightforward: to deliver well-designed heat pump systems that run efficiently and reliably for the long term. See more
