Review Time
Almost a year in and having gone through a very cold winter the house is warm and cosy. SCOP so far averages out at 4.25 which is more than the promised 4.10.
Heat Geek are Which recommended and recommended to us by Octopus after it transpired that Octopus couldn’t install a heat pump bigger than 10Kw. (They do now)
We had three other quotes and despite the fact they were cheaper we decided to go with Heat Geek installer as, during the survey, he was extremely thorough and gave us more confidence with his overall knowledge.
The installation itself went very smoothly as did the handover. The after care service has been exemplary.
Also looked at various social media posts about Air Source Heat Pumps and amazed at the problems people are having from poor installations. Glad we went the Heat Geek way.
The service was excellent from start to finish. Heat Geeks, though whom we commissioned the work, started with a comprehensive service so we were sure our house would meet the necessary criteria, such as insulation, for a pump to be fitted. Timescales were adhered to as were costs even though the fitting proved more complex than they thought it would be. The system was tested and has been excellent throughout the winter.Clean Heat Solutions, who were our fitters via Heat Geeks, were excellent. Our house proved complex to fit, we wanted the new system to work with solar panels and with solar hotwater. Nothing was too much trouble. They explained what they intended to do at every step. They supplied high quality parts and fitted them with high quality components. They had to lift a number of floor boards and link pipes to our current system. All was done carefully and comprehensively. They maintained a safe and clean environment throughout. If we had any issues, they were quick to rectify them. We've been very pleased with the final system. The heat pump is quiet and very efficient. It's a joy to come back to a warm house.
Almost a year in and having gone through a very cold winter the house is warm and cosy. SCOP so far averages out at 4.25 which is more than the promised 4.10. Heat Geek are Which recommended and recommended to us by Octopus after it transpired that Octopus couldn’t install a heat pump bigger than 10Kw. (They do now) We had three other quotes and despite the fact they were cheaper we decided to go with Heat Geek installer as, during the survey, he was extremely thorough and gave us more confidence with his overall knowledge. The installation itself went very smoothly as did the handover. The after care service has been exemplary. Also looked at various social media posts about Air Source Heat Pumps and amazed at the problems people are having from poor installations. Glad we went the Heat Geek way.
We had out Heat Geek heat pump install almost a year ago. It happened very smoothly over 3 days, and has been completely trouble free ever since. The house is warmer than ever, and we are saving energy and costs. Although there is an upfront cost, the heat loss survey is incredibly important in designing the right system for your house, so well worth it.
The service from Heat Geek was thorough and helpful throughout. I would definitely recommend Heat Geek.Excellent from start to finish. Dan was so knowledgeable and very easy to deal with. We are extremely happy with the heat pump and system he installed. UPdate: more than 12 months on and we’re still thrilled. Very low bills and constantly warm house!
Installation went according to timetable and cost. It has now been nearly two years and the operation of the heatpump has been faultless. Running costs have been comparable to oil but with much improved reliability and performance. This despite the installation being in a stonebuilt cottage with solid walls and a very remote location in North Wales.
Our heatpump and new radiators were installed nearly 9 months ago. Darren, our local installer, has been hugely helpful and the backroom stuff from Heat Geek has all gone well. A few very minor issues which have been easily resolved. We've now had a winter including some proper cold. We've not been cold - And our house is 1894 Victorian semi. It works!
Terrible service and communication. It took several weeks to be connected with an expert, another month before they came to visit and then two months later I have been ghosted by both heatgeek and the expert. Even having written twice to their complaints email, I still have not heard anything back from heatgeek.
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Heat Geek is a UK-wide network of independent local heat pump installers, brought together under one shared technical standard.
We work with experienced heating engineers across the country and train them through our industry-recognised Heat Geek programme. This focuses on detailed system design, including proper room-by-room heat loss calculations, so heat pumps are sized and set up correctly from the start.
Rather than operating as a traditional national installer, we act as an aggregator for our network. Homeowners receive the service of a trusted local engineer, alongside the added reassurance of national oversight.
Every installation completed through Heat Geek is reviewed and monitored against our design and performance standards. We verify credentials, assess quality, and maintain ongoing technical support across the network.
When installed through Heat Geek, systems are backed by the Heat Geek Guarantee. We don’t simply install heat pumps, we stand behind how they perform.
From design consultation through to installation and aftercare, our aim is straightforward: to deliver well-designed heat pump systems that run efficiently and reliably for the long term. See more
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