Terrible service and communication. It took several weeks to be connected with an expert, another month before they came to visit and then two months later I have been ghosted by both heatgeek and the expert. Even having written twice to their complaints email, I still have not heard anything back from heatgeek.
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Heat Geek is a UK-wide network of independent local heat pump installers, brought together under one shared technical standard.
We work with experienced heating engineers across the country and train them through our industry-recognised Heat Geek programme. This focuses on detailed system design, including proper room-by-room heat loss calculations, so heat pumps are sized and set up correctly from the start.
Rather than operating as a traditional national installer, we act as an aggregator for our network. Homeowners receive the service of a trusted local engineer, alongside the added reassurance of national oversight.
Every installation completed through Heat Geek is reviewed and monitored against our design and performance standards. We verify credentials, assess quality, and maintain ongoing technical support across the network.
When installed through Heat Geek, systems are backed by the Heat Geek Guarantee. We don’t simply install heat pumps, we stand behind how they perform.
From design consultation through to installation and aftercare, our aim is straightforward: to deliver well-designed heat pump systems that run efficiently and reliably for the long term. See more
