Was a waste of time selecting HeatGeek for a potential heat pump install. Paid the £375 up front for the design consultation and awaited the appointment. I was immediately assigned an installer but the appointment went to my junk mail. In chasing when my appointment, I didn't receive good communication from the installer who insinuated he'd called me a number of times (once with a voicemail) and on the day of the appointment he didn't turn up - it seemed like he'd forgotten the appointment despite me confirming the day before. Re-arranged to give the benefit of the doubt and 45 mins after the agreed time, I had to call to chase. Received another excuse and I decided to cancel the whole thing and apply for a refund. If I can't trust the installer to communicate or turn up, I won't be trusting them with a £15k install.
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Heat Geek is a UK-wide network of independent local heat pump installers, brought together under one shared technical standard.
We work with experienced heating engineers across the country and train them through our industry-recognised Heat Geek programme. This focuses on detailed system design, including proper room-by-room heat loss calculations, so heat pumps are sized and set up correctly from the start.
Rather than operating as a traditional national installer, we act as an aggregator for our network. Homeowners receive the service of a trusted local engineer, alongside the added reassurance of national oversight.
Every installation completed through Heat Geek is reviewed and monitored against our design and performance standards. We verify credentials, assess quality, and maintain ongoing technical support across the network.
When installed through Heat Geek, systems are backed by the Heat Geek Guarantee. We don’t simply install heat pumps, we stand behind how they perform.
From design consultation through to installation and aftercare, our aim is straightforward: to deliver well-designed heat pump systems that run efficiently and reliably for the long term. See more
