Lets be honest, getting a heat pump is a worrying thing to do. Lost count of the times i've been told it won't work in our bungalow. It's too big, too much heat loss and “you'll be cold and cost a fortune.”Well, i used heatgeek and their local installer (APEX Heating in Essex). The whole experience was interesting, the highest quality and the net result is i'm blown away by the install and how it all works. Quite frankly, i think it's run on voodoo magic. We're all toasty and warm and it sips energy.Some key points I've learnt:1. Heat pumps offer a completely different approach to heating compared to traditional gas boilers. They operate using a gentle, continuous, low-and-slow principle rather than the frequent on/off cycling we're used to with gas.2. The result is an even warmth throughout the house—no more uncomfortable hot and cold spots. Our home has genuinely never felt this consistently comfortable. Previously, no matter how many times we tried to balance or adjust radiator temperatures, some rooms were always too warm while others remained cold. Now, every room feels just right.Regarding heatgeek specifically: I think what they are doing is so important. They are educating the industry and home owners and providing a pathway to get the UK into efficient heating systems. They are to be commended. In my opinion, this company alone is having a significant impact on our climate goals. They are an important key unlocking the problem. The independent guarantee they provide is a game changer.For context, I’ve got a 5 bed bungalow with lots of windows so a relatively high heat loss. We’ve got loft insulation and 15yr old double glazing. We have wall insulation, but it was done in 1970 and I’ve had it camera inspected and apparently, it’s not really doing much anymore.It works for us. I’ve not run it all year yet, but at circa 7 degrees outside we’ve been too warm and had to turn the system down. So I have no doubt that it’ll be fine in sub-zero temps. Sure it won’t be ‘sipping’ energy as it does now but it’ll be cheaper than our gas boiler.It has been an expensive upfront cost (even with the government grant), but it's clear we'll make all that back over time.I’ve no idea if it’ll work in all scenarios, but heatgeek's approach is to do a full/detailed analysis of the property FIRST. Then design the requirements around it. But considering they provide an independent guarantee that it’ll work to a level of 400% efficiency and that you’ll be warm, they’ll tell you if your property is not suitable.Finally, I’m actually really annoyed that I took us this long to make the switch. I believed all that I read in the papers and was told from traditional gas boiler plumbers. They were utterly wrong. Heat pumps are an important component of tackling this countries reliance on fossil fuel. I think it’s bordering on criminal that people are allowed to spout such false and misleading information.Well done and thanks HeatGeek / Apex.
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Heat Geek is a UK-wide network of independent local heat pump installers, brought together under one shared technical standard.
We work with experienced heating engineers across the country and train them through our industry-recognised Heat Geek programme. This focuses on detailed system design, including proper room-by-room heat loss calculations, so heat pumps are sized and set up correctly from the start.
Rather than operating as a traditional national installer, we act as an aggregator for our network. Homeowners receive the service of a trusted local engineer, alongside the added reassurance of national oversight.
Every installation completed through Heat Geek is reviewed and monitored against our design and performance standards. We verify credentials, assess quality, and maintain ongoing technical support across the network.
When installed through Heat Geek, systems are backed by the Heat Geek Guarantee. We don’t simply install heat pumps, we stand behind how they perform.
From design consultation through to installation and aftercare, our aim is straightforward: to deliver well-designed heat pump systems that run efficiently and reliably for the long term. See more
