I needed to return a faulty unit (Urbanista Chicago In-Ear Wireless Bluetooth Sport Headphones Black), as the battery only lasted 1 hour of continuous listening, compared to the 7 hours play time indicated on the packaging.I received a replacement unit a month later, which turned out to have the exact same fault.I gave up dealing with the after sales team, as it's one frustration after the other.They don't do refunds, and if you bought online, they won't provide an online credit.... the best they'll do is provide a store credit, which can only be redeemed at one of their physical store locations, which doesn't help if you live outside of the Hamilton region.I've been a loyal customer of Heathcotes for the past 9 years (since 2016), but I'll be shopping somewhere else in future, after having to deal with the Heathcotes after sales team. Buyer beware!
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