Review Time
Service agent incorrectly identified the fault, then replaced parts that were not faulty, then proceeded to tell us the part that had been replaced was not the issue and the actual part is not available. and still they want payment. see you in court
This company practise what we are all looking for, excellence in customer service, honesty about products and truthful regarding times of delivery. The delivery guys were just outstanding honestly I am grateful to you both. I will never use any other company than this ever again. The communication was outstanding with every email replied to my compliments could go on and on, highly highly recommended.
I purchased a Sony TV from Heathcote Appliances Te Rapa on 28/04/2024. The product included a 1-year manufacturer warranty, valid until 28/04/2025. The salesperson, Simon Edmonds, recommended that I purchase an additional 1-year extended warranty, which I agreed to for an additional $71. Based on that purchase, my understanding was that the TV would be covered until 28/04/2026.On 21/12/2025, while using my PS5, the TV display suddenly became very blurred, and all three HDMI ports stopped working. The following day, I took the TV receipt to Heathcote Appliances at The Base. I was advised that I would need to contact a third-party warranty provider directly, rather than dealing with Heathcote, because the extended warranty was handled externally.This was the first time I became aware that the extended warranty was provided by a separate company. At the time of purchase, the details of the extended warranty were not explained to me, nor did I receive any written information about it. After reviewing my email history, I found only the invoice, with no documentation describing the extended warranty terms.I believe that when extended warranties are sold, customers should be clearly informed of all relevant details, including who provides the coverage and how claims are handled. Customers deserve transparency, especially when paying extra for warranty protection.Based on my experience, I would encourage future customers to ask for written details of any extended warranty before purchasing. My recent experience has been disappointing, and I hope the company will improve communication with customers regarding extended warranty agreements.
Service agent incorrectly identified the fault, then replaced parts that were not faulty, then proceeded to tell us the part that had been replaced was not the issue and the actual part is not available. and still they want payment. see you in court
We asked for replacement hinges for our oven and where told they wernt made anymore by the service man and the store and that we would have to buy a new oven at 5k, on further investigation we found hinges available from other appliance service repair men who said yes no problem we will order them off fisher & Paykel 3 days later job done.Not the first time we have been told something needs to be replaced by these people
I would just like to say the help and support that I got from Li Chin, at the Te Rapa branch has been outstanding. She helped me solve a problem by going the extra distance in researching...she made my day. Thanks so much...I will definitely be coming back to Heathcotes to purchase my next appliance...keep up the outstanding customer service and smiles...
I am disabled and struggle to breathe and walk. A kind friend had lent me a dehumidifier, but for his own reasons needed me to return it. I took his advice and purchased a new one online from Heathcotes.I know its an outrageous concept, but I asked them if they could help me by shipping it immediately so I would not have to struggle to breathe as the weather has turned cold and damp earlier than I was expecting. I got a very snarky response "Sure, Ill just put your order ahead of the other 75 customers that we have", on orders.It would not have hurt or delayed anyone by more than a couple of minutes by making the effort to help me.A totally unnecessary response and so unhelpful and in fact a deliberately obtuse "customer service response" that I was on the verge of telling him to "Shove it".Its been fours days now and it still isnt here.I will never darken the doors of Heathcotes again (online or in person). What an arrogant tosser!Customer service obviously meeans something different in Hamilton to the rest of the country.As a mentor of mine once taught me" The only thing that is stopping you and your business from helping me is YOUR INCLINATION to help your customers".I have never forgotten this simple rule.I will not be back - I never reward bad behaviour or rude/ignorant "customer service" staff.
I needed to return a faulty unit (Urbanista Chicago In-Ear Wireless Bluetooth Sport Headphones Black), as the battery only lasted 1 hour of continuous listening, compared to the 7 hours play time indicated on the packaging.I received a replacement unit a month later, which turned out to have the exact same fault.I gave up dealing with the after sales team, as it's one frustration after the other.They don't do refunds, and if you bought online, they won't provide an online credit.... the best they'll do is provide a store credit, which can only be redeemed at one of their physical store locations, which doesn't help if you live outside of the Hamilton region.I've been a loyal customer of Heathcotes for the past 9 years (since 2016), but I'll be shopping somewhere else in future, after having to deal with the Heathcotes after sales team. Buyer beware!
Claim your business profile now and gain access to all features and respond to customer reviews.
TV’s, Audio, Computers, Cameras, Electronics, Home Appliances, Phones and more. Shop In-store or Buy Online for Fast Delivery.
universalelectronics.co.uk
ionos.co.uk
pocketgames.com.au
hablacuba.com
locateaphone.com
usemotion.com
neuralframes.com
nyczaj.audio
xpage.ai
ultimea.com
