heathcotes.co.nz

BAD CUSTOMER SERVICE, FAULTY PRODUCTS

I had a very bad experience buying a tv and tv cabinet from Heathcotes Te Rapa, and the customer service was very bad. The person whom I talked to was Adrian, and his manager refused to talk to me.Anyways, here is my situation:I bought a TCL 65" tv in the boxing day sales. It took them 2 weeks to deliver it to me just from Auckland to Hamilton. For picking up, I took couple hours off from work, borrowed another friend’s ute, called another friend to come and help me. Took us about 2 hours to pick it up, unpack it, set it up in the house.I turn the tv on and it does not have sound, I spend an hour to find out what’s the problem, and it doesn't work again. The other day I plug it in and it starts smoking!I call Heathcotes to change the tv for me, and they say it will take few days to replace it. I have been waiting for 2 weeks, and nothing has happened, and I have been spending time, following up about all these things! Adrian told me it will take few days, and I said do I need to follow up about it? And he said No. I have been following up 2 times in the meantime!Regarding the tv cabinet, the paint inside couple of the drawers is obviously peeled, and it is obvious that the person who made the table ridiculously repainted it with the low quality paint!Why should I spend my valuable time returning a huge 65" tv and cabinet to the Heathcotes store, so that they replace it for me? And they don't do any reimbursement at all! If it is a business ethic, then it means I am a master business! You need to keep your customers happy instead of only thinking about their money!I know now a person will respond to this comment as:We apologize and we will pass this comment and blah blah. It does not give me back the time and effort that I spent, but what I can do is that I never buy anything again from you and will not recommend it to my friends!

Date of experience: Feb 02, 2023