I have had the most amazing experience I've ever had with retail, with this fantastic business. I purchased my item and it was sent the next business day, arriving the next day to a rural address! I then had a issue with the product so I sent a Facebook message to their business page. It was answered within two hours and after a couple of troubleshooting steps organized a courier to pick up the faulty item and resend a new one super fast. The return process was faultless with constant communication, online ringing me to make sure I was receiving the info and if I needed help with anything. A message and email to let me know the new one was on the way and it once again arrived the next day. The faulty product wasn't their fault at all but they ensured everything was sorted very swift and they had the most lovely customer service approach. I will be going back for any other appliances I need.
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