The service at Terminal 3 was shockingly rude, especially towards elderly and disabled individuals, pressuring them to leave without any assistance. A representative was particularly aggressive towards a disabled person and an elderly pensioner. Furthermore, the staff at the information desk and security seemed to misuse homeless vouchers for their meals instead of helping those in need.
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Official Heathrow Airport website - live flights & times, arrivals & departures, news & advice, and parking at Heathrow Airport. From BAA Airports Limited.
