The treatment of elderly and disabled individuals at the airport was extremely rude and unhelpful, with pressure to leave without assistance. One representative was particularly aggressive toward a disabled person and an elderly pensioner. Additionally, staff at the information desk and security seemed to misuse homeless vouchers for their personal meals instead of helping those in need.
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Official Heathrow Airport website - live flights & times, arrivals & departures, news & advice, and parking at Heathrow Airport. From BAA Airports Limited.
