I am writing to formally complain about the behavior of a staff member at the information desk in the terminal on 10 January 2026 around 03:30am. My travel companion and I approached the information point to ask simple questions about departure and security opening times. As we are not frequent travelers at this location, we needed clarification to ensure we were in the right place at the right time. The staff member, a woman with light-colored eyes and her hair pulled up, responded with rudeness and a dismissive attitude. Her tone suggested we should have prior knowledge, and she made comments like 'the signs are clear,' in a condescending way. She abruptly informed us that security gates open at 04:30, implying that our inquiry was an inconvenience. Her conduct was unprofessional, and I insist this matter be investigated. CCTV should be able to verify our interaction at that time and date, and I will continue to pursue this complaint until it is addressed.
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