heathrowairport.com

I have always travel from USA to Sofia via Heathrow London airport for the last 12 years now due to

I have always travel from USA to Sofia via Heathrow London airport for the last 12 years now due to the fact they have good connections with American Airlines flights. It used to be OK till now!
Last year my luggage was lost at London.
British employees from Sofia request to be delivered to Sofia at the next day.
I’ve got my suitcase 2 weeks later!
They sent it to San Francisco - 3 times instead of sending it to Sofia.
It was hard to believe the people working at Heathrow don’t know English.
They have got confused with SOF (Sofia int. Airport) and
SFO ( San Francisco airport) - 3 times.
Unbelievable, but So True!
I’ve made a claim that nobody bother to address.
The so called British employees at this airport think they are much better than everybody else for some reason!
The Truth is that they are Rude and Lazy to get their job done!
I was traveling from London to Miami on January 25, 2026. At the gates the employee at the scanner told me with his broken Indian English, that I can do whatever I want after he is done with me. I got speechless . He was stinky and evidently needed a shower. The girl who checked for no reason my personal belongings into my carry on was with dirty hand and also was Rude and inconsiderate.
She made my clean beautiful clothings a mess touching every single one of them.
I called for a supervisor. The supervisor arrived to let me know that: “Security is a security!”
I told her that was not a security , but pure harassment. After I asked her to give me the names - she disappeared and she was nowhere to be found.
An arrogance at this level is scary!
Is that the face of Great Britain nowadays!?!
Ugly!
However, the rating of 1.5 out of 5 is a great dam achievement , isn’t it?
It shows the Truth and nothing but the Truth!
The Worst airport to travel from - Avoid, avoid, avoid….

Date of experience: Feb 26, 2026