I rarely write negative reviews, but this situation has made me question whether this service should continue to operate. Initially, I contacted the company by phone while heading to the airport and encountered a very rude staff member who hung up on me mid-conversation. After collecting my luggage, I called as instructed and was informed there would be a 35-40 minute wait. The car did arrive in 25 minutes, but it was covered in mud both outside and on the passenger seat mat! I am genuinely worried about the state of the car park if this is how the vehicles are maintained. I will not use this service again and cannot recommend it to anyone.
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