AVOID - If I could give a zero rating, I would. The level of service was shockingly poor. It turned out to be the most unprofessional and stressful experience imaginable. After arriving at 6 am from a long night flight with my family, I didn't get my vehicle back until 9:15 am. I was initially informed that delivery would take 45-60 minutes, which was not clear during booking. I opted for a 'meet & greet' service, expecting a straightforward and quick process, but it was anything but that. The customer service was lacking, with repeated false claims about the driver being just 10-15 minutes away. When the driver finally arrived, he mentioned he had only been driving for 25-30 minutes, meaning we waited aimlessly for 1 hour and 45 minutes before the car was even en route, all while being fed lies. At one point, I seriously considered contacting authorities as I felt I might have been scammed and my vehicle stolen. I will never use this service again and strongly recommend others to steer clear.
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