On my way to the airport, I called the service 30 minutes ahead as instructed. No one arrived at the airport for over half an hour. I was in tears as the staff didn’t answer my calls, and I had to keep trying before someone finally picked up. They repeatedly promised '5 minutes' but then hung up on me. On my return, I waited 1 hour and 40 minutes for my car to be delivered. Again, I had to call multiple times before receiving a response, and was told it was due to traffic, but the maps showed normal conditions. Many others who used different services were picked up without issue; those of us who chose this service were left waiting. Please check online reviews before making a reservation here. It's unacceptable! When my car was finally returned, the driver left the engine running, jumped out without parking, handed me the ticket, and walked away without a word! This is unbelievable. Absolutely shocking!!
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