Nothing 'Platinum' about this service - DO NOT USE!!Had a similar experience to all the other reviews on here; late collection of the car although called 45mins ahead of arrival time - we were sat waiting for an additional 45mins! When they finally arrived, the guy was agressively telling me that he had been trying to call but my number was 'invalid'....he showed me the number on the screen and it was correct....my partner (standing next to us) then called my number and (unsurpsingly) successfuly got through. Clearly hadn't paid his phone bill and therefore was unable to make outgoing calls! Very stressful start to the holiday.Ahead of our return to the UK, I emailed them with our amended flight details and specifically asked them to be on time. No response. Once arrived at Heathrow and collected our luggage, I called and they told me that they'll be waiting at the Drop-off point in 30mins......1 hour later and many calls with a response of "it's on it's way" "will be 5mins" "I don't know where it is, call back later" "I can't locate it" our car finally arrived. Yet another scruffy driver and was irritatingly shoving a piece of paper at me saying that we were too early and the car was parked in order of collection....clearly hadn't seen my email notifying them of the flight change of about 30mins, no earlier!SHOCKING service from start to finish! Really wish I had read all other reviews before using, although looks like I was one of the lucky ones as there was no damage to the car or no parking fines through the post (not yet anyway!)
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heathrow meet & greet parking
