Review Time
Shocking Service – Do NOT Use
Absolutely appalling from start to finish.
The car arrived 35 minutes late. We tried repeatedly calling the 0208 number — constantly engaged. The mobile number just rang out every time. Messages were left and completely ignored.
We phoned one hour before pick-up as instructed. We had no luggage to collect, yet we still waited 35 minutes from the first call before the car eventually turned up.
When it finally arrived, the vehicle was filthy — covered in bird mess and looking like it had been left in a muddy field. No apology. No explanation. No professionalism whatsoever.
This is an amateur operation with zero customer service standards. Avoid at all costs and spend your money with a company that actually values punctuality, cleanliness and basic courtesy.
Shocking Service – Do NOT UseAbsolutely appalling from start to finish.The car arrived 35 minutes late. We tried repeatedly calling the 0208 number — constantly engaged. The mobile number just rang out every time. Messages were left and completely ignored.We phoned one hour before pick-up as instructed. We had no luggage to collect, yet we still waited 35 minutes from the first call before the car eventually turned up.When it finally arrived, the vehicle was filthy — covered in bird mess and looking like it had been left in a muddy field. No apology. No explanation. No professionalism whatsoever.This is an amateur operation with zero customer service standards. Avoid at all costs and spend your money with a company that actually values punctuality, cleanliness and basic courtesy.
We used this company yesterday. I know they have received mixed reviews and collection and delivery can take a little time, however our experience was very positive. I contacted them a couple of times by telephone and on each occasion they were patient and courteous. The drivers were also lovely. I have no complaints and would happily use them again.
DO NOT USE THIS COMPANY THEY ARE NOT HEATHROW APPROVED Paid for meet and greet parking T3 departure, 6 calls following arrival only to be told their driver was waiting at T5, my wife had to leave her car in short stay parking as she would have missed her flight, this at a cost of £94per dayDespite requesting a refund for the meet & greet service and the addition short stay parking costs they’ve just ignored Small claims court it is - absolute cowboys don’t use them just read all the other reviews too
AVOID AT ALL COSTS IF YOU VALUE YOUR CAR!!Not worth one star.I had to pay parking for both pick up and return, only for these charlatans to take my car off site and return it damaged. No response to email complaint. So will have my insurance company and their extensive team of legal experts take this company to the cleaners.
If I could give zero stars then I would my vehicle was damaged in the care of this company and they have yet to respond to my complaint. They are extremely unprofessional. Firstly, they were late to meet me at the arrivals even though I stated the time on my booking and gave them a 45 minute warning before I would arrive. They did not do a walk around of the vehicle on return . The gentleman just threw the key at me and ran away before I could see the severe damage that they had caused to my front nearside mirror. I made contact with the mobile number that I had been given they passed on an email address and I’m yet to even have a response to the messages that I have sent so far please do not use. They should be banned from Heathrow DO NOT USE !!!
My car smelt of stale cigarettes when it ws delived back to me. I noticed that there was a recently smoked cigarette butt on the floor of the drivers seat. When they picked my car up from Heathrow the car was spotlessly clean, when it was delivered back to me by a very surly and unfriendly drivr it was totally covered in dust. Also factor in a additional £15 to the price as they make you pay for the parking for both pick up and drop off. Avoid using this company
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