They wrecked our car and wouldn’t pay for the damage. When I showed up the attendant had no shirt on and was smoking a cigarette. This is an absolute scam and the police should shut them down. Don’t ever use them.[Update] A couple of months after I wrote this review, I was contacted by TrustPilot to verify my information because Heathrow Platinum Parking was trying to dispute that I had used their services.I happily sent the photos of my wrecked car, the confirmation email, and even my ignored correspondence with Heathrow Platinum Parking. The worst part of this whole situation is that they would not cooperate with my insurance by sharing their CCTV. This means that I had to pay for all the damage and my insurance put me at fault. I spoke with the manager Sam on the phone on multiple occasions. At one point he agreed to "help me out" by "meeting me in the middle". This meant that he would buy a used headlight off of eBay for me, but I would need to get the rest of the car repaired. They have used this tactic before and made people agree to not pursue anything further for their "help". I decided to pass. I'm currently in conversations to figure out how to start an investigation in their business by the authorities.This is not a garage. It is a parking lot 15 minutes away from Heathrow. My "meet and greet" consisted of me driving to the airport, dropping off my family, and being told that I needed to drive to Hayes to drop off my car. After the frustration of almost missing my flight, I was driven back 15 minutes to the airport by an unprofessional driver who told me I was overreacting. This is not a garage, this is a scam. It is inconvenient, unnecessarily risky, and when something goes wrong, it will be your fault. This is not a real business. Read the other reviews. Do not work with them. They need to be shut down by the government. The extra savings you will get is not worth it. Believe me. I almost never write reviews for poor service because everyone can have a bad day. This is the glaring exception.
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heathrow meet & greet parking
