Terrible customer service from this company. We will never use them again. Thankfully our car was fine when we got it back, and both of the drivers we met were very courteous and professional when we met them which is why I gave it 2 stars, not 1. That's the only positive thing I have to say about this company. We followed all the instructions on the initial email, only to be rudely told by the man on the phone that we had gone to the wrong part of the airport for drop off, costing us £5 to get out of the parking terminal - this is after we'd called him twice before and he'd told us to go to that parking terminal. When I asked him to verify who I was calling he wasn't willing to give me the business name which made us very anxious about what sort of dodgy company we were leaving our car with. We then went to the 2nd agreed place for car pick-up and called him multiple times to ask when the driver would be arriving as we were getting anxious to get in the airport. Every time he was extremely rude and refused to tell us the name of the company he worked for. Thankfully the driver did show up after about 20 minutes of waiting in the drop-off zone. No issues on pick-up. I did email their customer service team twice asking for a refund of the £5 and never heard anything back from them. Appalling service.
Claim your business profile now and gain access to all features and respond to customer reviews.
heathrow meet & greet parking
