heathrowplatinumparking.co.uk

Avoid booking with them they don’t care about your car.

If I have the option to give them zero stars I would give them that.I left my car with them and when I returned from holidays I called them when I was picking up my bags and the guy on the phone told me there was a small damage on my car caused by a lorry on the car park. When the driver came my car was completely smashed on the front and both sides where the wheel is and the car was full of mud in and out, I told the driver I need their insurance and that I will call the police. The guy just left the keys on the Bonet and walked away. I took photos of the car and called the police and report it. I got in contact with the company and they said their where going to take lability and fix the damage and when I asked them if they can provide the cctv of the accident they said the camera was not pointing where the car was parked ( layers). They came to pick up the car and told me they will fix it and paint it and change the headlamp that was cracked inside which cause the light point upwards. I told them to send me the address of the garage where my car was getting fixed and they never did.I finally got the car back and the paint job is disgusting is completely different colour and they never changed the headlamp instead they try to repair it and cover the repairs with a black sticky tape to hide it. I sent them and email saying the colour is not the same as the rest of the car and that they need to buy a new headlamp, I sent them pictures of the car that you can notice that the car is 2 different colour and the headlamp is cracked and the light is pointing upwards.I got a call from them and they told me it is the same colour but is noticeable because is fresh paint but it will blend in in time and if I want the new headlamp I have to send an email saying if I get the headlamp ordered from them I drop the matter about the paint job and end the dispute. They are forcing me to accept the discussing job they did for me to get the headlamp that they should of change it in the first place. I told them that I want my car the way I left it with them or they have to paint the whole car and to change the headlamp as they agreed from the beginning. The guy on the phone said we are not going to do more works on the paint and we will send the new headlamp if you send an email saying I will drop the whole matter for me to get the headlamp and put the phone down on me.DONT EVEN THINK OF LEAVING YOUR NICE EXPENSIVE CAR WITH THEM. Because it looks that I am not the only one who had this issue with them because when I called them once they thought I was someone else and said are you the guy from the Jaguar that was damaged.They don’t care about your car and they don’t care how much it cost you to purchase the car.

Date of experience: Feb 22, 2020