I booked this company through Compare Parking Deals, so here is the same review. I used this company to compare parking deals and I selected Customer Care Meet & Greet Heathrow as the reviews were good. My confirmation email says I have booked them at the top.... then bottom of the email says Heathrow Platinum Parking. Unfortunately if you Google the reviews you can see they are awful. We had to wait 1:20 since we called them until we got our car back. I was told to wait outside as the driver would be there in a couple of minutes one of the times I called. After 15 minutes waiting in the cold with a baby and 5 year old I called again and no one answered the phone four times, until I used my other mobile to call. I was then told to wait as it would take ten minutes. When we finally got the car (20 minutes later), the kids car seats were both touched, the rearfacing toddler one was completely taken from its place, removed the seat belt and the straps that kept it secured to the front seat as it was the seat cover. The driver had already left without allowing us to inspect the vehicle. In fact, gave me my keys without even knowing if the car was mine and left. Why would anyone remove two kids car seats to park a car and bring it back to their owners? One of their reviews says they have used the customer car while on their care and makes me think the same about ours.Their customer service is really unprofessional, they do not really know the basics and if you call, you are asked to email, then they reply vaguely if they do.AVOID.
Claim your business profile now and gain access to all features and respond to customer reviews.
heathrow meet & greet parking
