Title: Unprofessional and Untrustworthy ServiceI entrusted Heathrow Platinum Parking with my vehicle for a meet-and-greet service at Heathrow Airport, expecting a professional and secure experience. Instead, I discovered my car had been used without authorization, leading to a Penalty Charge Notice (PCN) and a speeding notice while it was supposed to be securely parked.Upon its return, the vehicle was in a poor condition, requiring professional valeting at my expense. Despite multiple attempts to resolve these issues directly, the company has failed to take responsibility or even respond adequately.This breach of trust has caused me significant emotional distress, financial losses, and a disruption to my professional commitments. A company handling customers’ vehicles should prioritize care and accountability, but this experience has demonstrated a serious lack of both.I strongly urge others to avoid this service. Trust and professionalism are essential when leaving your vehicle in someone else’s care, and sadly, this company has fallen far short of these standards.
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heathrow meet & greet parking
