AVOID AT ALL COSTS!!!!When I arrived back at Heathrow from a weekend away I called this company as soon as I landed while still on the plane so they could bring my car to me and yet we waited for almost an hour in the freezing cold for them to arrive. When the driver arrived my car was making a loud screeching noise and the man was driving very slowly. I instantly knew he’d been driving with the handbrake on. I challenged him when he pulled up but he played dumb. As I opened the boot to put our luggage in, the smell of burnt brakes was horrendous and I called the driver back over to ask him to sit back in my car as he had clearly been driving with the handbrake on! He denied it and said to send an email if I want to make a complaint. I took my car to the mechanic a couple of days later and my brakes were completely fried - they were so bad that all the medal had cracked. The mechanic was blown away at the state of them. It cost me £300 to replace all 4 brake pads. I made a complaint on 4th December and have still not had a response. The only number available for this company is the mobile number you call when you are ready to drop off/collect your car and they keep telling me they can’t deal with complaints over the phone. I wish I had seen all these reviews before I used this company. Please DO NOT USE this company.
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heathrow meet & greet parking
